Payment problems

If you are having trouble making a payment or made a payment you did not want, follow these steps to get help:

Payment problems

1. Check your information: Make sure all payment details are correct, including the card number, expiration date, and security code. Simple errors can cause payment problems.
2. Alternative payment methods: Check whether another payment option is available, such as a different credit card or an electronic payment method. Using a different method may resolve the problem.
3. Contact your bank or payment provider: If the payment is not being processed, your bank or payment provider may be able to explain why.
4. Contact our support team: If the steps above do not resolve the problem, email ajuda@enve.com.br with details about the payment issue. We will do our best to resolve it.

Unwanted payment

1. Consider the product carefully: Review the product you purchased and consider whether it may meet one of your needs or interests. You may decide that you would like to keep it.
2. Try the product: Use the product to better understand its features and benefits. If you are satisfied, you may choose to keep it.
3. Make your choice: Based on your assessment, decide whether you want to request a refund or keep the product.
4. Refund policy: Review our refund policy to understand whether you are eligible for a refund.

We are committed to resolving any payment-related problem you may encounter. Your satisfaction matters to us, and we want you to have the best possible experience using our services. Contact us whenever you need assistance.