I didn't receive the access code

Here are a few steps you can follow if you did not receive the verification code:

1. Check your spam or junk folder

Legitimate emails may sometimes be redirected to spam or junk. Check these folders to make sure the email containing the verification code was not classified incorrectly.

2. Wait a few minutes

Email delivery can be slightly delayed. Wait a few minutes, then check your inbox again.

3. Confirm your email address

Make sure you entered the correct email address during registration. A typo may prevent the email from reaching you.

4. Add the sender to your contacts

To help our emails reach your inbox, add the sender address to your contacts or safe-senders list.

5. Request a new verification code

If you followed all the steps above and still have not received the code, request a new one. The app's sign-in screen usually has a button or link labeled “Resend verification code.”

6. Contact support

If none of these solutions work, our support team is ready to help. Email ajuda@enve.com.br with your username and registered email address. We will investigate and resolve the problem as quickly as possible.

We are sorry for any inconvenience. We want your experience with our app to be smooth and enjoyable, and we are here to make sure you can begin exploring everything we offer.