I can't sign in with my email

Learn how to request a correction to the email used for your purchase.

On this page

Don't worry. We are here to help you resolve this problem. Follow these steps:

1. Check your email address

  • Make sure you entered the correct email address during the purchase process. A typo may prevent you from accessing the app.

2. Contact us

  • If you noticed that you entered the wrong email and cannot access the app, we can help.

3. Email support

  • Email ajuda@enve.com.br with the following information:
    • Your CPF (Brazilian Individual Taxpayer Registry number).
    • The email address registered during the purchase (the address entered incorrectly).
    • The correct email address you want to use.

4. Our team will take care of the rest

  • Once you send this information, our team will verify your details and correct your access. You will then be able to sign in with the correct email and enjoy all the benefits we offer.

Still have questions? See our contact options.